Card Care

Cards that are cared for properly, should last for several years.  You should exercise the same care for your Iowa One Card as you would a credit or debit card.

Damaged Card

Cards that have been damaged through "normal wear and tear" will be replaced at no charge. Damage from normal wear and tear includes damage caused by swiping the card through card reader devices.  Examples of this type of damage include:

  • Horizontal wear on the magnetic stripe
  • Horizontal breakage of the card along the magnetic stripe

​Improper Use/Care

A $25 replacement fee will be charged for cards that have become damaged due to misuse or improper care.  Examples include, but are not limited to:

  • Vertical/horizontal gouges or scratches on magnetic stripe
  • Vertical wear on the magnetic stripe
  • Bent or curling cards
  • Vertical break of card or ragged vertical/horizontal break
  • Abnormal marks including teeth marks
  • Equipment damage (such as from a washer or dryer)

Do not:

  • Punch a hole in the Iowa One Card
  • Put a magnet next to your card
  • Bend your card
  • Use your card as an ice scraper
  • Put scratches in the magnetic stripe(s)

Cards replaced for any of the above reasons will result in a $25 replacement fee added to the card holder's U-Bill.